A grievance within any Christian community should, by all means, be addressed and resolved by the community itself and with appropriate speed and determination. Therefore, a person with a grievance is encouraged to pursue the following steps in attempting to resolve any such issue. All individuals involved in the process are expected to maintain appropriate care and confidentiality for the issue and those concerned.
- Go to the individual, seeking reconciliation, when and where at all possible.
In a Christian community, resolving an issue of grievance is usually best accomplished when it is dealt with directly by the parties involved. In the situation of harassment of any nature, intended or unintended, this may not be the case, however. An approach to a supportive, uninvolved advocate by the individual feeling the harassment, and then to the other party, may serve a better outcome. The counsel of Matthew 18 reminds us to keep a matter of conflict restricted to the concerned individuals and not to the general public. If, however, this does not succeed or is not relevant to the issue, the individual(s) may proceed to the next step.
- Go to the work supervisor, still hoping to achieve reconciliation.
If the circumstances are such that the involvement of additional authority is desirable, the person with the grievance should go to the Division Chairperson or the appropriate staff person, depending upon the nature of the issue and who could most immediately address it. If this step further fails to resolve the grievance, the individual (s) may proceed to the next step.
- Go to the Faculty Affairs Committee.
If this option is used, the complaint must, at this time, be signed and addressed in writing to the Chair of the Faculty Affairs Committee, the Director of Curriculum. It will be documented as a formal grievance and so treated. The Committee will, within 15 working days, investigate the complaint and circumstances and, if possible, make its decision. Its decision will be communicated in writing to the relevant individuals within 15 days of completion of the investigation and will contain a clear indication of the individual(s) or policy against which the grievance is directed. The decision will attempt to resolve the grievance in a fair manner for all parties involved. However, neither the individual nor the administration is permanently bound by the Committee's action. The individual(s) involved in the grievance may proceed to the final internal step.
- Go to the Executive Council of The College for Officer Training.
If the action taken by the Faculty Affairs Committee is still not satisfactory, the complainant may take the matter further. The final internal level of appeal is to the Executive Council of The College for Officer Training. The decision of the Executive Council will be final and binding within the College.